Handling chats 24/7
Reply in <1 minute
AI Concierge
Your AI agent for messaging — turns every message across WhatsApp, SMS, web chat and Facebook into a booked appointment. One AI, one inbox, that remembers every customer across every channel. 24/7, in natural human-like conversation.
Integrates with
400+ tools & platforms
Cliniko
Nookal
Splose
ZandaClinikoNookalSploseZandaWhy Nexus Flow
What Sets Us Apart
One AI, One Memory
The same assistant across WhatsApp, SMS, web chat & Messenger. Customers switch channels mid-conversation and never repeat themselves.
Every Message, One Inbox
Conversations from every channel land in a single unified inbox — with instant human take-over the moment your team wants to step in.
Replies in Under a Minute
Working 24/7, Nexus Flow answers every message in seconds. No missed enquiries, no after-hours gaps, no leads left waiting.
Built for Australian Businesses
Australian data residency, fully compliant with the Privacy Act 1988 and AES-256 encrypted end-to-end. Your customers' data stays local.
What Nexus Flow Handles
Every Message, Every Channel
One AI. Every channel. All in one inbox.
Omni-Channel Messaging
One AI across every channel
- Replies on WhatsApp, SMS, web chat & Messenger
- One shared memory — customers never repeat themselves
- Seamless hand-off as they switch channels
- Answers in under a minute, 24/7
- Never misses a message
Unified Inbox
Every conversation in one place
- All channels in a single shared inbox
- Instant human take-over, any time
- Full conversation history & context
- Assign, tag & track every thread
- See who said what, and where
AI Appointment Booking
Books straight into your calendar
- Books from any channel with live availability
- Schedules, reschedules & cancels
- Syncs Cliniko, GoHighLevel, Outlook & Google Calendar
- Sends booking confirmations by text
- Manages your waitlist automatically
Automated Enquiries
Answers everyday questions instantly
- Handles your most common questions
- Takes messages when a human is needed
- Escalates complex issues to your team
- Automates FAQs, hours & pricing
- Consistent, always-on replies
Payments & Integrations
Close the loop by text
- Sends secure payment links by text
- Confirms bookings & payments automatically
- Integrates with your PMS/CRM
- Australian data residency
- Privacy Act 1988 & AES-256 compliant
Your whole inbox, one screen
Every WhatsApp, SMS, web chat and Messenger conversation in a single inbox — with what needs a person surfaced right at the top. The AI books, reschedules and answers; you step in with one tap when it matters.
One Inbox, Every Channel
WhatsApp, SMS, web chat and Messenger flow into a single inbox — no context lost between them.
What Needs You, at the Top
Live conversations surface first. Step into any thread with one tap — the AI goes quiet until you hand it back.
Australian Data Residency
Every conversation stays onshore — 100% Australian data residency, built for local businesses.
Inbox
Every conversation, across every channel.
Proven Results
One Inbox. Every Channel.
WhatsApp, SMS, web chat & Messenger — one shared inbox
Always replying — day, night and weekends
Average reply time across every channel
Messages resolved by AI without a human
Conversations handled every month
Australian data residency
Industry Results
Real Impact, Real Industries
How a physio clinic booked 40% more appointments by replying to every WhatsApp and SMS in under a minute
How a dental group cut no-shows by 63% with automated text reminders and easy one-message reschedules
How a salon chain filled 380 last-minute slots a month by messaging waitlisted clients on Messenger and SMS
How an allied-health network unlocked $410K in recovered bookings with 24/7 omni-channel messaging
How It Works
One AI Across Every Channel.
Nexus Flow answers, books, and hands off across WhatsApp, SMS, web chat and Messenger — from one unified inbox.
WhatsApp, SMS, web chat or Messenger
A customer reaches out however they prefer — WhatsApp, SMS, your website chat, or Facebook Messenger. Every conversation lands in one place, ready for Nexus Flow to answer instantly.
History and records, matched in a moment
Nexus Flow pulls their history and records from your PMS or CRM, greeting returning customers by name and picking up the context so the conversation feels personal from the first reply.
Live availability from your calendar
The AI answers enquiries, books or reschedules appointments, takes messages, or captures customers to a waitlist — all against live availability read straight from your calendar.
One unified inbox for your team
When a conversation needs a human touch, your team steps into the same unified inbox with the full message thread and context — no copy-pasting, no lost details, no awkward hand-off.
Written back automatically
A confirmation goes out by text and the appointment is written to your calendar and CRM automatically — so every booking, message, and outcome is recorded without anyone lifting a finger.
Industries
Built for Appointment-Based Business
One omni-channel AI Concierge across WhatsApp, SMS, web chat & Messenger — pre-configured for your sector.
Physiotherapy & Allied Health
- Appointment booking across every channel
- Reschedules & waitlist capture
- New & returning patient recognition
- After-hours enquiry handling
Dental & Orthodontics
- Check-up & treatment booking
- SMS appointment reminders
- Treatment & pricing enquiries
- Cancellation & rebooking handling
Medical & GP Clinics
- Consult booking from any channel
- Returning patient recognition
- Script & referral enquiries
- Message taking & call-back capture
Beauty & Aesthetics
- Treatment & session booking
- Service & pricing enquiries
- Web chat & Messenger responses
- No-show reduction with reminders
Chiropractic & Osteopathy
- Adjustment appointment booking
- Live availability from your calendar
- Reschedule & waitlist handling
- New client intake across channels
Fitness & Wellness Studios
- Class & session booking
- Membership & pricing enquiries
- SMS & in-chat confirmations
- Seamless hand-off to your team
Common use cases
Everything your AI Concierge can handle across messaging — explore by use case.
FAQ
Frequently Asked Questions
Let's Talk
See How Vocal Logic
Can Work for You
Book a 30-minute discovery call with our team.
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Ready to Answer Every Message?
See firsthand how one AI inbox can transform your business — replying across WhatsApp, SMS, web chat & Facebook, booking every appointment, never missing a message.
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