One AI inbox for every message
Your customers message on WhatsApp, SMS, web chat and Messenger — Vocal Logic replies to all of them from a single inbox, with one shared memory, booking appointments and handing off to your team when needed.
Vocal Logic
WhatsApp · SMS · Web chat — all answered in one inbox
24/7
Always on
<1s
Response time
Sound familiar?
The problem this solves
Juggling half a dozen apps
Messages scattered across WhatsApp, SMS, the website and Messenger mean things get missed.
Customers repeat themselves
Someone who starts on WhatsApp and later texts has to explain everything again.
Slow replies lose bookings
People expect an instant answer; a delay sends them to a competitor.
After-hours messages ignored
Enquiries land overnight and sit unanswered until the morning rush.
How Vocal Logic does it
Omnichannel Messaging, handled end to end
Every channel, one inbox
WhatsApp, SMS, web chat and Facebook Messenger are unified into a single view for your team.
One AI, shared memory
A customer who switches channels never repeats themselves — context follows them everywhere.
Books from any channel
Turns a message on any channel into a booked appointment using your live availability.
Instant human takeover
Your team can jump into any conversation from the shared inbox, and the AI steps back cleanly.
Payment links & confirmations
Sends deposit links and booking confirmations in the same thread the customer is already in.
How it works in practice
A customer messages on any channel
Vocal Logic replies instantly from one shared inbox
It books the appointment or answers the question
Your team can take over any conversation at any time
FAQ
Omnichannel Messaging — FAQ
Which channels does it cover?
WhatsApp, SMS, web chat and Facebook Messenger — all handled by one AI from a single unified inbox.
Does it remember customers across channels?
Yes. It's one AI with shared memory, so a customer who starts on WhatsApp and later texts never has to repeat themselves.
Can my team take over a chat?
Any team member can jump into a conversation from the shared inbox at any time; the AI steps back instantly and hands back cleanly when they're done.
Related use cases
Let's Talk
See How Vocal Logic
Can Work for You
Book a 30-minute discovery call with our team.
No pressure — just possibilities.
Answer every message from one inbox
See how Vocal Logic unifies WhatsApp, SMS, web chat and Messenger into one AI-powered inbox.
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1800 312 366
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Talk to Mia — 24/7