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Privacy Policy

Effective date: 4 August 2026

Last updated: 4 August 2026

Vocal Logic ("Vocal Logic", "we", "us", "our") — operated by Vocal Logic, ABN 75 629 288 320, Australia — provides an AI-powered receptionist platform (the "Service") at app.vocallogic.com.au and vocallogic.com.au. This policy explains how we handle personal information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, the EU/UK GDPR.

1. Who this policy covers

  • Business customers — the businesses that subscribe to the Service ("Clients").
  • End customers — the people who call, message, or book with our Clients through the Service. For end-customer data, the Client is the data controller and Vocal Logic acts as a data processor on the Client's behalf.

2. Information we collect

From Clients (account data): name, business name, email, phone, business details, billing information (processed by our payment provider), and configuration you enter (greetings, hours, knowledge base, connected accounts).

On behalf of Clients (end-customer data), to operate the Service:

  • Voice calls — caller number, call recordings, transcripts, call outcomes and analytics.
  • Messages — WhatsApp, SMS, Facebook Messenger and web-chat conversations, sender identifiers, and message content.
  • Contacts & bookings — names, phone numbers, emails, appointment and enquiry details, and related CRM records the Client captures.

Automatically: device/log data, IP address, and cookies for authentication and analytics.

3. How we use information

  • To provide the Service: answer calls, reply on messaging channels, book appointments, and surface conversations in the Client's inbox.
  • To operate connected channels (e.g. when a Client connects their WhatsApp Business number, we receive inbound messages and send replies only for that Client).
  • For billing, support, security, fraud prevention, and to improve the Service.
  • We do not sell personal information, and we do not use end-customer message content for advertising.

4. Sharing with service providers (sub-processors)

We share information only as needed to provide the Service, with providers bound to protect it:

  • Twilio — telephony, SMS and WhatsApp message delivery.
  • Meta Platforms (WhatsApp / Messenger) — messaging on connected channels.
  • Retell AI — voice-agent processing.
  • Anthropic — AI language processing for messaging replies.
  • Supabase — database hosting (Australia).
  • Vercel — application hosting.
  • Stripe — payment processing.
  • SendGrid, Microsoft, Google — email and calendar/integration features where enabled.

We may also disclose information where required by law.

5. Data location and security

Client and end-customer business data is hosted in Australia (Sydney). We use AES-256 encryption for sensitive credentials, encryption in transit, per-tenant data isolation, and access controls. Some sub-processors (e.g. Meta, Anthropic, Stripe) may process limited data outside Australia to deliver their functions; we take reasonable steps to ensure appropriate safeguards.

6. Retention

We retain account data while a Client's account is active. Call and message records are retained per the Client's plan and settings, and are deleted or de-identified after the applicable period. On account closure we delete or de-identify data within a reasonable period unless we must retain it to meet legal obligations.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and may complain about how we handle it. End customers should contact the relevant business (our Client) first; we will assist that Client. To exercise rights or raise a concern, contact us (Section 10). Australian users may also contact the Office of the Australian Information Commissioner (OAIC).

8. Data deletion

See our data-deletion instructions at https://vocallogic.com.au/data-deletion, or email privacy@vocallogic.com.au to request deletion.

9. Cookies & children

We use essential and analytics cookies. The Service is not directed to children under 16.

10. Contact us

Vocal Logic — Privacy Officer Email: privacy@vocallogic.com.au · Australia

We may update this policy; material changes will be posted here with a new effective date.