Skip to content

Terms of Service

Effective date: 4 August 2026

Last updated: 4 August 2026

These Terms of Service ("Terms") govern your access to and use of the Vocal Logic platform and services (the "Service"), operated by Vocal Logic, ABN 75 629 288 320, Australia ("Vocal Logic", "we", "us", "our"). By subscribing to, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you are authorised to bind that business.

1. The Service

Vocal Logic provides an AI-powered receptionist that answers phone calls and messages, books appointments, and hands off to your team across the channels you enable (phone, WhatsApp, SMS, Facebook Messenger, and web chat), together with related tools such as a contact record/CRM and analytics.

2. Accounts and eligibility

You must be at least 18 and authorised to act for your business. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

3. Subscriptions, fees and billing

  • Paid plans are billed on a recurring basis (monthly or as stated at sign-up) through our payment provider, Stripe.
  • Fees are those displayed at the time you subscribe and may change on notice for future billing periods.
  • You may cancel at any time, effective at the end of the current billing period. Fees already paid are non-refundable except where required by the Australian Consumer Law.
  • You are responsible for any usage-based charges (e.g. telephony, messaging, or AI usage) described in your plan.

4. Your data and your customers

  • You retain ownership of your business data and of the personal information of your customers ("Your Data"). You grant us the rights necessary to host and process Your Data to provide the Service.
  • With respect to your customers' personal information, you are the controller and we act as your processor; our handling is described in our Privacy Policy.
  • You are responsible for obtaining any consents and notices required from your customers — including for call recording and for messaging under the WhatsApp, SMS and telecommunications/anti-spam rules that apply to you — and for complying with all laws applicable to your business.

5. Connected third-party services

The Service relies on third-party providers including Twilio, Meta Platforms (WhatsApp / Messenger), Retell AI, Anthropic, Stripe, Supabase, Vercel, Google and Microsoft. Your use of a connected channel is also subject to that provider's terms and policies (for example, the WhatsApp Business Messaging Policy and Meta's platform terms). You must comply with those policies. We are not responsible for third-party services, and their availability may affect the Service.

6. Acceptable use

You must not, and must not permit others to:

  • use the Service unlawfully or to send spam, unsolicited bulk messages, or unlawful, deceptive, harassing or infringing content;
  • misrepresent your identity or send messages without a lawful basis or required consent;
  • attempt to disrupt, reverse engineer, or gain unauthorised access to the Service or its infrastructure; or
  • use the Service in a way that breaches a connected provider's policies.

We may suspend activity that we reasonably believe breaches this section.

7. Availability and support

We aim to keep the Service available but do not warrant that it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and perform maintenance, from time to time.

8. Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we exclude all implied warranties. Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited (at our option) to re-supplying the service or paying the cost of re-supply.

9. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim.

10. Indemnity

You agree to indemnify and hold harmless Vocal Logic against claims, losses and costs arising from Your Data, your customers' data, your use of the Service, or your breach of these Terms or applicable law (including messaging, privacy and consent obligations).

11. Suspension and termination

We may suspend or terminate your access for breach of these Terms or of a connected provider's policies, or where required by law. You may cancel at any time under Section 3. On termination, your right to use the Service ends and we handle Your Data in accordance with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here with a new effective date; material changes will be notified where reasonable. Your continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

14. Contact

Vocal Logic Email: enquiries@vocallogic.com.au · Australia

These Terms, together with our Privacy Policy, form the entire agreement between you and Vocal Logic regarding the Service.