Pricing
Two products. Priced to your size.
Voice Flow answers your phones; Nexus Flow handles every message. Buy one or both — each has Starter, Growth and Pro tiers that scale with your volume.
Starter
Solo operators, consultants & boutique businesses.
Self-Service Console
- AI profile setup — business name, tone, greeting & opening hours
- Knowledge base — add your website, FAQs, or documents; AI learns automatically
- "What it handles" wizard — toggle booking, enquiries, messages & escalation on/off
- Smart alerts — notified by SMS + email the moment a call needs your attention
- Voice & pacing controls — speaking speed, response style & question handling
Caller Functions
- Appointment booking, reschedules & cancellations
- Check availability & offer appointment slots
- Mark a caller as running late
- Answer general enquiries (location, hours, pricing, practitioner info)
- Takes messages & emergency flagging — urgent calls surfaced immediately
- Waitlist — captures callers when fully booked, alerts you when a slot opens
Calendar & Integrations
- Platform native calendar included — no external system required
- Live booking — AI reads real-time availability and offers open slots on the call
- Shareable booking page + embeddable website widget
Included Setup
- 1 Calendar Connector — connect your existing system on day one (Cliniko, Nookal, HubSpot, GoHighLevel, OpenTable, SevenRooms, Outlook & Google Calendar & more)
Analytics & Intelligence
- Dashboard — calls handled, appointments booked, transfers & time saved
- Booking rate, transfer rate, early hang-ups & negative sentiment metrics
- Daily call volume chart + busiest-hours heatmap
- Waitlist manager + flagged calls surfaced automatically
- Call records with recording, transcript & intelligence report (CSV export)
Intelligence Report
- AI summary — a clear, plain-English summary of every call
- Claude summary — a recap plus the key points
- Sentiment — Positive, Negative or Neutral, with a red flag on negative calls
- Full transcript — turn-by-turn
Support
- Email support
- 1 × 1-hour onboarding session
Optional add-ons
PMS / CRM Connector · Live warm transfer
Growth
Most popularGrowing practices & single-location businesses.
Caller Functions — Added
- Live warm transfer — AI briefs your team with caller context and bridges the call without dropping the line
Custom Call Flows
- Custom call flow — design how your AI handles specific scenarios, objections & pathways
- Waitlist + SMS confirmations
- Payment links by text
Analytics — Upgraded
- Extended call-record retention
Intelligence Report
- AI summary — a clear, plain-English summary of every call
- Claude summary — a recap plus the key points
- Sentiment — Positive, Negative or Neutral, with a red flag on negative calls
- Full transcript — turn-by-turn
Support
- Priority support
- 2 × 1-hour onboarding sessions
Optional add-ons
True-Sync Integration Upgrade
Pro
ScaleHigh-volume practices & multi-location operations.
Advanced Capabilities
- Custom voice & call scripts — bespoke conversation design by our team
- Multiple numbers / locations from one account
- Longest call-record retention for compliance & quality review
- Early access to new features
Intelligence Report
- AI summary — a clear, plain-English summary of every call
- Claude summary — a recap plus the key points
- Sentiment — Positive, Negative or Neutral, with a red flag on negative calls
- Full transcript — turn-by-turn
Support
- Dedicated support specialist — your named point of contact
- Onboarding specialist — hands-on setup & go-live
- 5 × 1-hour onboarding sessions
Enterprise
CustomMulti-site groups & bespoke contact-centre needs.
Not sure which tier fits? and we'll match you to the right plan with pricing tailored to your volume.
Included on every Voice Flow plan
Everything in Voice Flow, from day one
No paywalls on the essentials — every plan gets the full toolkit. You scale capacity and advanced options as you grow.
Call handling
Answer, book and route every phone call — 24/7, in a natural Australian voice.
Omnichannel messaging
One inbox across WhatsApp, SMS, web chat and Messenger, with instant human take-over.
Booking & calendar
Live availability, real bookings, confirmations and payments — into the system you already use.
Intelligence & analytics
Every conversation transcribed, summarised and measured, with the ones that matter surfaced.
Integrations
Connects to your practice-management, CRM and calendar — reading and writing live data.
Onboarding & support
An intuitive self-service portal plus guided onboarding sessions to get you live fast.
Security & compliance
Australian-hosted, encrypted, and aligned to the Privacy Act and the APPs.
A missed call is a lost customer. Vocal Logic answers every one — for a fraction of a hire.
A full-time receptionist runs well over $60,000 a year once you add super, leave and on-costs — and still can't answer three lines at 9pm. Vocal Logic works every hour of every day, across phone and every message channel, from a small monthly plan.
24/7
Always answering
<1s
To pick up
95%
Of calls handled end-to-end
We'll build a personalised cost comparison before you commit.
Pricing FAQ
Questions about plans & pricing
How does pricing work?
You get the full product on every plan — the plan simply scales with your call or message volume and the depth of support you want. Because the right fit depends on your size and setup, we confirm your exact pricing (and a tailored ROI) on a quick demo call, or you can see it when you start a free trial.
Why don't you list every price on this page?
A single sticker price would mislead more than help — the right plan depends on your call/message volume, the channels you use, and whether you want add-ons like live warm transfer or True-Sync. A 15-minute demo lets us match you to the right plan with accurate pricing, rather than a number that doesn't fit.
Can I buy Voice Flow and Nexus Flow separately?
Yes. Voice Flow (phone calls) and Nexus Flow (messaging) are separate product lines — buy either on its own, or both together. Each has its own Starter, Growth and Pro tiers.
Is there a free trial?
Yes — every plan includes a 7-day free trial, and you can sign up yourself in minutes. You'll see the plan price when you start your trial, and there's no lock-in.
Are there setup fees?
No. Onboarding, configuration and go-live testing are included, and every plan comes with live 1-on-1 onboarding sessions to kickstart your launch.
Is there a lock-in contract?
No. All plans are month-to-month — change or cancel any time.
Start free, or get pricing tailored to you
Try the full platform free for 7 days, or book a 15-minute demo and we'll match you to the right plan with pricing for your exact volume.