Every Customer Message.
AI That
Engages
Qualifies
Books
Follows Up
Converts
24/7.
Vocal Logic deploys AI that handles every inbound message — across your website, SMS, and social channels. It qualifies leads, books appointments, and follows up automatically. You stay focused on the work. The AI handles the conversations.
What Is Conversational AI?
- Visitor fills a form and waits
- Hours or days to first response
- Lead goes cold before you call
- No visibility into visitor intent
- Manual follow-up on every lead
- AI greets every visitor in real time
- Qualified in under 30 seconds
- Appointment booked before they leave
- Every conversation logged to your CRM
- Automated follow-up — zero manual effort
Built to Converse. Designed to Convert.
Your Website's Smartest Employee
The AI chat widget sits on your website, ready to engage every visitor — answering questions, understanding their needs, and guiding them to the next step. Trained entirely on your business, it sounds like you, not a script.
- Greets visitors and starts conversations proactively
- Answers FAQs, pricing questions, and service details
- Qualifies leads using your discovery criteria
- Books appointments directly into your calendar
One AI. Every Channel Your Customers Use.
Your customers aren't all on your website. Some DM you on Instagram. Others text. Others message you on Facebook. Your AI shows up everywhere — with the same intelligence, the same tone, and the same ability to qualify and convert.
- Website chat, SMS, Facebook Messenger & Instagram DM
- Unified inbox — all conversations in one place
- All leads captured and tagged in your CRM automatically
- Seamless handoff to you when a human touch is needed
We Build It, Train It, and Keep It Sharp
You don't need to manage prompts, retrain models, or monitor chat logs. We handle everything — from initial setup and AI training through to monthly performance reviews, knowledge base updates, and ongoing optimisation.
- Full build, setup, and integration handled by us
- Knowledge base updated as your business evolves
- Monthly performance reporting & AI tuning
- Support included — priority on Omni plan
What Conversational AI Can Do
One AI layer. Five ways it drives real business outcomes — without adding headcount.
Engage every visitor before they leave
Your AI responds instantly to inbound messages, maintains your brand tone, and qualifies leads before they even fill out a form. No message goes unanswered.
- Responds instantly to website, SMS, and social messages
- Maintains brand-consistent tone across every channel
- Captures and qualifies leads automatically before forms
- Business-aware logic — handles first-touch customer experience
- Escalates to your team when a human touch is required
Typical Use Cases
Bookings confirmed inside the conversation
Your AI checks real-time availability, books, reschedules, and cancels appointments — sending confirmations and reminders automatically. It handles multi-location and multi-provider logic without breaking a sweat.
- Real-time availability checks connected to your calendar
- Books, reschedules, and cancels inside the chat — no back-and-forth
- Sends automatic confirmation, 24hr, and 1hr reminders
- Handles multi-location and multi-provider routing
- No-show follow-up triggered automatically post-appointment
Typical Use Cases
Automate the actions that follow every message
Every conversation can trigger a downstream process — updating CRM records, sending follow-up sequences, creating tasks and tickets, or notifying the right person. No manual data entry. No dropped leads.
- Updates CRM and customer records automatically after each chat
- Triggers follow-up emails or SMS based on conversation outcome
- Auto-creates tasks, tickets, and workflows in connected systems
- Integrates with downstream tools via GHL, N8N, and webhooks
- Sales handoff notifications delivered the instant a lead is ready
Typical Use Cases
Resolve enquiries before they become tickets
Your AI answers support enquiries using your knowledge base, guides customers through resolution steps, and triages issues with context-aware logic. Complex cases are escalated with full conversation history — not a cold transfer.
- Answers support enquiries using your knowledge base (RAG-powered)
- Guides users through step-by-step resolution flows
- Retrieves accurate, up-to-date information in real time
- Context-aware triage — escalates with full chat history attached
- Deflects tier-1 tickets so your team handles only complex issues
Typical Use Cases
Reactivate leads that went quiet
Conversational AI doesn't just wait for messages — it sends them. Your AI reaches out to old leads, follows up on open quotes, and runs re-engagement campaigns across SMS and social channels to recover revenue that would otherwise be lost.
- Automated SMS & DM campaigns to cold or lapsed contacts
- Personalised messages based on contact history and behaviour
- Seasonal and promotional broadcasts via SMS and social DMs
- Responses trigger back into the AI conversation flow automatically
- Win-back campaigns for past clients — referrals, seasonal offers, check-ins
Typical Use Cases
The Numbers Don't Lie
Real-world deployments and independent research — cited and sourced, no fluff.
12.3% of shoppers using AI chat complete a purchase vs. 3.1% who don't — a fourfold lift in conversion driven by instant, personalised responses.
Businesses typically reduce customer service costs by 30–40% within the first year. For a team spending $500K on support, that's $150K–$200K back.
AI chat agents handle 93% of customer questions without human intervention in leading e-commerce deployments — freeing staff for high-value work.
Chatbots improve overall customer satisfaction scores by an average of 27% — driven by faster response times, 24/7 availability, and consistent, accurate answers.
Returning visitors who engage with AI chat during their session spend 25% more than those who don't — making chatbots a direct revenue lever, not just a cost tool.
First-year ROI for chatbot implementations ranges from 300% in cost-led deployments to 8,100% when combined with conversion improvement and churn reduction.
2.3M conversations/month handled in Feb 2024 · 2/3 of all customer service chats automated · equivalent to 700 full-time agents
reruption.com — Klarna AI Chatbot Case Study60% of all inquiries resolved by "Nibby" without human handoff · major reduction in contact centre headcount · sustained over multi-year rollout
navoto.com — AI-Powered Chatbot Platforms Guide8,000+ hours of IT effort saved per month · AI self-service deflected 3 in 4 support tickets · sustained at scale across a rapidly growing platform
moveworks.com — Chatbot Employee Engagement & IT Deflection$10M retailer · 18% conversion lift · $1.8M additional revenue · team reduced from 15 to 9 agents · $240K annual cost savings in year one
webchatagent.com — ROI of AI Chatbots: Case StudiesData sourced via Perplexity Deep Research (April 2026). All figures represent documented deployments or published industry analyses. Individual results vary based on industry, implementation scope, and traffic volume.
Built, Deployed & Managed for You
Every step handled — from mapping your conversations to going live across every channel and improving performance month after month.
We Map Every Conversation Your Business Has
We analyse your existing customer messages, interview your team, and map every question, objection, and action path — across every channel your AI will be deployed on.
Your AI Learns Your Business, Not Just FAQs
We build your AI's knowledge base — services, pricing, tone of voice, escalation rules. Trained on your business so it speaks your language, not a generic chatbot response.
One AI, Live Across Every Channel
We connect your AI to your website chat, SMS, and social DMs — wired directly to your CRM and calendar so every conversation captures data and drives action.
Every Intent Tested Before Any Customer Sees It
Structured conversation testing across every intent and edge case. We soft-launch to a controlled segment, review real interactions, and refine before full rollout.
Smarter Every Month. Broader Every Quarter.
Monthly conversation reviews, intent accuracy scoring, and response A/B testing. We track handoff rates and continuously expand your AI's capabilities as you grow.
We Map Every Conversation Your Business Has
Analysing existing messages and mapping every question, objection, and action path across every channel your AI will cover.
Your AI Learns Your Business, Not Just FAQs
We build your knowledge base and train your AI on your services, tone, and escalation rules — it speaks your language, not a generic bot.
One AI, Live Across Every Channel
Connected to your website chat, SMS, and social DMs — wired to your CRM and calendar so every conversation drives action.
Every Intent Tested Before Any Customer Sees It
Tested across every intent and edge case. Soft-launched and refined before full rollout.
Smarter Every Month. Broader Every Quarter.
Monthly reviews, intent accuracy scoring, and A/B testing. We track handoff rates and expand your AI's capabilities as you grow.
Simple, Transparent Pricing
One setup fee. One monthly fee. No hidden costs, no extra seat charges, no platform fees on top.
Add a trained AI chat widget to your existing website and automate your first conversations. The fastest way to stop losing leads to slow response times.
- AI Chat
- AI chat widget — trained on your services, pricing & FAQs
- Installs on any website — no rebuild required
- Qualifies leads using your discovery questions
- Lead Capture & CRM
- CRM integration — every lead captured & tagged
- Instant SMS & email notification when qualified lead detected
- Calendar booking automation via chat
- Ongoing Management
- Knowledge base updates included
- Email support
Your AI handles leads across website, SMS, and social. It qualifies them, books appointments, and keeps warm leads in automated nurture — so nothing falls through the cracks.
- Everything in Starter
- Multi-Channel AI
- SMS AI — responds to inbound texts automatically
- Facebook Messenger AI integration
- Instagram DM AI integration
- Unified inbox — all conversations, one view
- Nurture & Follow-Up
- 5-step SMS & email nurture for leads that didn't book
- 30-day re-engagement campaign for cold leads
- Monthly performance report & AI tuning
- Standard support
Full omni-channel AI with advanced workflows, outbound campaigns, and a dedicated account manager. For businesses that want AI as a true growth engine — not just a chat widget.
- Everything in Professional
- Advanced Automation
- Custom multi-step conversation flows for your sales process
- Outbound SMS campaigns — reactivations, promos & follow-ups
- Advanced lead scoring & pipeline routing
- Dedicated Management
- Dedicated account manager
- Bi-weekly strategy & performance calls
- Priority support — same business-day response
All plans include GoHighLevel CRM, AI training, and ongoing support. Prices in AUD. Setup fee is a one-time investment.
Not sure which plan? Book a free discovery call and we'll recommend the right fit.
Any Business That Has Conversations
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Frequently Asked
Stop Losing Leads to
Slow Response Times
Book a free discovery call. We'll walk you through exactly how Conversational AI would work for your business — which channels to start with, what to automate first, and what results you can realistically expect.
Get in Touch.
Whether you'd like to learn more, book a demo, or simply ask a question — we're here.